Welcome to Terra Linda Vet Hospital, a locally owned and operated hospital serving the dogs and cats of San Rafael and greater Marin county. Thank you for considering us for your pet’s health services. We want your visit with us to be the best veterinary experience you ever had! We’re all animal lovers here and we work hard to create a warm, inviting and comfortable environment for you and your pet.
What to Expect
When you check in with our front desk you’ll be greeted by one of our friendly and courteous client services representatives. A member of our nursing staff will soon meet you in the lobby and bring you to an examination room where we’ll ask a few questions and measure your pet’s vital signs. The veterinarian will come in and spend some time talking with you to address your concerns, recommend additional diagnostic testing if needed, and create your pet’s individual care plan.
New Patient Registration Form
Please take the time to download and fill out our new patient registration form before you arrive for your first visit. This will allow the doctor to spend more quality time getting to know both you and your pet’s history. We’d also like to know where we might be able to obtain any of your pet’s previous medical history, so please be prepared to provide us with the names of past providers or vet clinics. With your permission, we are happy to call and facilitate a record transfer. We appreciate this being done at least 24 hours in advance of your visit to allow us time to review previous records.
- Terra Linda Veterinary Hospital offers a variety of payment options for veterinary care. We accept debit cards, credit cards (Visa, Mastercard, Discover, American Express), checks and cash.
- In order to focus on our patient’s needs and keep costs down, payment is expected at the time of services rendered. We do not bill for any of our services.
- When unexpected illness strikes a pet, unexpected expense strikes as well. Terra Linda Veterinary Hospital understands this and is able to make some special arrangements through the CareCredit program which allows you to break down your payment into 6 monthly installments. It takes just 5 minutes to complete an application online www.CareCredit.com, or over the phone, and approval is immediate.
We also offer payment plans through www.scratchpay.com. Applying for a Scratch loan takes just a couple of minutes, and checking rates and eligibility does not impact your credit score. Payment plans are affordable with APR’s starting as low as 5.9%.
Additionally, Terra Linda Veterinary Hospital offers wellness plans to help cover the costs of your pet’s annual care. Ask us about our current packages.
For Your Safety (and your pets!)
Cats usually become very stressed when they are in a foreign environment, so we strongly recommend bringing cats into the hospital in a carrier. A carrier not only ensures a safe car ride, it will protect your kitty once inside our lobby. We also recommend that your dog enter the hospital on a leash. Most dogs that enter unleashed are “nice” but many pets waiting in the lobby may be nervous and defensive. If you forget a leash, we have slip leads hanging at the front desk.
We look forward to meeting you and your four-legged friend! If you have any questions about first visit expectations and/or policies, please give us a call at (415) 479-8535.